iNirman plans are sold by Ascentix Ventures. Every new business starts with a free trial, so you can try iNirman fully before paying. This policy explains when we refund a plan payment and how.
1. Try before you pay
The free trial needs no payment details and is never charged automatically. Please use it to check that iNirman suits your business before you buy a plan.
2. When we refund
- Charged twice or by mistake - a duplicate payment, or a payment taken for the wrong plan or amount, is refunded in full.
- Payment failed but money was deducted - if the plan was not activated, the full amount is refunded. Most such amounts are reversed automatically by your bank within 5–7 working days.
- Service not delivered - if a serious problem on our side stops you using iNirman and we cannot fix it within a reasonable time, we will refund the unused part of your plan.
3. When we do not refund
- After the plan has started, for a change of mind or for not using the service.
- For the remaining months when you stop using iNirman or delete your business part-way through a plan - there are no pro-rata refunds.
- When an account is closed for breaking our terms.
- For price differences when you move to a lower plan; the new plan applies from your next renewal.
4. How to ask for a refund
Write to rmprsd.av@gmail.com within 7 days of the payment, with your business name, registered email and the payment reference (shown under Settings → Plan & billing).
We reply within 2 working days. An approved refund goes back to the original payment method within 5–7 working days; your bank may take a little longer to show it.
5. GST on refunds
Refunds include the GST charged on the refunded amount. Where we have issued a tax invoice, we will issue a matching credit note.
6. Contact
For any billing question, write to rmprsd.av@gmail.com.